Promotech Inc. is seeking a highly skilled and commercially aware Electronics & IT Repair Specialist to support both Retail and Enterprise customers across multi-brand devices including smartphones, laptops, desktops, printers, and televisions.

This role requires advanced hands-on diagnostic capability combined with service revenue accountability and direct management of OEM warranty escalations. The successful candidate must demonstrate strong board-level repair expertise, structured troubleshooting methodology, and the ability to contribute to service profitability.

Core Responsibilities

• Diagnose and repair smartphones, laptops, desktops, printers, and televisions
• Perform board-level diagnostics and micro-soldering repairs
• Replace logic boards, power boards, display panels, connectors, and internal components
• Conduct BIOS flashing, firmware updates, and operating system reinstalls
• Provide accurate repair quotations and service cost assessments
• Identify upsell opportunities including component upgrades and maintenance services
• Achieve agreed monthly and quarterly service revenue targets
• Maintain structured repair documentation and quality control records
• Manage spare parts inventory and reduce shrinkage
• Ensure ESD-safe and professionally controlled work environment

Enterprise Warranty & OEM Escalation Management

• Manage warranty repair processes in accordance with vendor standards
• Submit and track RMAs and warranty claims
• Coordinate technical escalations with OEM support teams
• Provide structured reporting for enterprise and government clients
• Ensure compliance with vendor service-level expectations

Mandatory Certification Requirements

• CompTIA A+ Certification
• Certified Board-Level Repair / Micro-Soldering Certification
• Advanced Hardware Troubleshooting Certification

Preferred Certifications

• ITIL Foundation
• OEM Service Certifications (Dell, HP, Lenovo, Samsung, Apple)
• Advanced Printer Service Certification
• Data Recovery or Advanced Diagnostics Certification

Technical Competency Requirements

• Multimeter and oscilloscope diagnostics
• BGA rework station and micro-soldering proficiency
• LCD / LED display system troubleshooting
• Power supply architecture diagnostics
• Printer repair and maintenance
• Networking fundamentals for device configuration
• BIOS and firmware recovery procedures

Experience Requirements

• Minimum 5+ years multi-brand electronics repair experience
• Demonstrated motherboard-level repair capability
• Experience managing OEM warranty and RMA processes
• Experience supporting enterprise or corporate customers preferred
• Strong documentation and reporting discipline

Commercial & Performance Expectations

• Meet or exceed monthly service revenue targets
• Maintain repair turnaround time within 72 hours for standard jobs
• Achieve first-time fix rate of 85% or higher
• Maintain high customer satisfaction ratings
• Contribute positively to service margin performance

Why Join Promotech?

This role supports Promotech’s expansion into structured, revenue-driven technical services. The successful candidate will contribute to strengthening OEM partnerships, increasing service profitability, supporting enterprise clients, and positioning Promotech as a premier certified multi-brand service provider in Saint Lucia.

If you are a skilled electronics and IT repair professional ready to operate in a commercially driven service environment, we invite you to apply.